Mrs S. Arkell
Portland Aluminium and Glass attended Mr and Mrs Arkell’s home to replace an existing timber window that was in very poor condition with a new aluminium window. Mrs Arkell was highly impressed and amazed with the job Portland Aluminium and Glass provided. They insisted on complimenting the company and making sure they “gave credit where credit was due”.
Mrs Arkell said “All the staff provided a high level of attention to detail, as well as exceptional service and care. The installers were well presented, thoughtful and helpful gentlemen. They presented themselves professionally, quiet and did their required job. They even shut the front and bedroom doors so there was less dust spreading through the rooms. I could use them all the time! They are both simply gorgeous!. Very impressed, it is great to see a local business providing a high standard of service.”
When i decided to replace the windows in my 60’s built home, the team at PAG were there by my side. The moment I walked into their Portland showroom, I was provided with amazing customer service and product knowledge by both Sabrina and Doreen. They walked me through the possibilities, as I was just overwhelmed with the options available.
Being a single person, and in the middle of renovations my budget was tight, and my wish list was getting longer. Instead of stretching my budget, i decided to replace the windows in 2 stages, front and back.
On installation I instantly noticed a difference; the house was warmer and no more drafts or rattles.
Thanks to the crew at PAG, my homes been brought back to life…I look forward to dealing with you again for stage 2 and the new stage 3.
John and Joan Young
Joan and I commenced planning our renovations in 2007 at our property in Port Fairy. The site has excellent beach views overlooking the ocean.
Given the location has very high exposure to the elements and especially the salty environment and high winds, we considered aluminium windows were the most appropriate system to use.
Our objective was to maximise our outlook and provide integrated indoor-outdoor living space. The house plan incorporated these requirements providing lots of light and wide sliding door access to the outdoor areas.
After considerable research, we decided the Vantage window system was the right system for our needs with custom made windows providing different options and flexibility with our final design.
Portland Aluminium and Glass run by Gavin and Doreen Symes was particularly helpful and supportive as we learned about the Vantage System. We had no idea there was so much to understand about window technology but the Symes were patient and instructive as we learned what was the best glass, frame design and styles for our particular needs and budget. We visited the showrooms several times over several months as we got our minds around the science of window technology. We chose the Vantage system for the local customer service provided by Portland Aluminium and Glass and what we considered was the most appropriate framing system for our specific needs.
As the windows were installed and fitted, we had great cooperation from Gavin and the team and we have also been extremely happy with follow-up service and support from Portland Aluminium and Glass.
We have now lived in the house for 16 months and have found the windows and doors to suit our needs perfectly as well as adding to the look and useability of our house.
We endorse the Vantage Windows systems and the service and support from Portland Aluminium and Glass has been faultless.
Graham & Helen Creasey
Portland Aluminium & Glass have installed aluminium double glazed windows into Graham and Helen Creasey’s home in Portland.
Some of the comments made by them on the performance of the windows are that they have noticed that the road noise has been reduced, they are using their heater less and did not need to use their cooler when hot till later in the day.
The biggest stand out was that their drapes do not move any more from the draft, the new windows have stopped the air filtration.
Overall the Creasy’s are more than happy with the comfort, aestheticsand performance of their windows.
“In fact Graham tells everyone it was the best thing they have ever done” Helen said.
David and Kerrie Harding, Grassmere
The first thing we noticed when we walked into Warrnambool Windows Systems was one thing, quality. As owner builders at Grassmere, we were looking to build a thermally efficient house, and after getting a number of quotes it soon became apparent that Double Glazing didn’t mean double the price. We were able to have a long conversation with Gavin and Doreen, who took the time to supply us with the added insulation properties of double glazing, over basic windows, which turns out to be a massive 57% heating and 40% cooling benefit; it was an easy decision to make. With rising energy costs, the extra 30% initial outlay we spent on quality windows, will easily be recouped over a short period of time.
Also, as budget conscious owner builders, we only used trades and suppliers who we felt we could trust. After talking with Gavin and Doreen they went straight to the top of our list. And. It wouldn’t be often the owner of a business actually delivers, and helps you unload their products on site, and on time. We are extremely satisfied with the service and product we received from Warrnambool Window Systems.
Thank you, Gavin and Doreen.